Terms and conditions of use

The object of the present general conditions of sale (hereinafter, ' General conditions ') is the discipline of buying products through telematic network from the website shop.tataborello.com.

The owner of the site is TATABORELLO Federica s.a.s Borello & c. (hereinafter referred to as ' TATABORELLO ') with registered office at via C. Colombo n. 14, 10129 Turin, registered in the company register of Turin REA No. 983611, VAT number/tax code no. 08567150019. Tel. 011-4371240
Fax. 011-4731118
email: shop@tataborello.com

 

Acceptance of the terms and conditions of sale.

All product purchases made through the site (hereinafter, ' purchase contracts ') by users who have access to it (hereinafter, ' the customer ') are governed by these general conditions and by the so-called ' consumer ' code (Legislative Decree No. 206/2005, section II, concerning distance contracts, arts. 50-67) and the rules governing electronic commerce (Legislative Decree 70/2003).

With the conclusion of the purchase contract the customer accepts and undertakes to observe these terms and conditions.

The customer is invited to read carefully, before making any purchase, these general terms and conditions and, once the purchase process is ended, print them or to retain them in the manner prefered.

TATABORELLO may modify, at any time and without notice, the contents of the terms and conditions.

Purchase contracts shall be subject to the terms and conditions posted on the site at the time of the sending of the order by the customer.

The products offered are in detail described in the homepage of the site, within the respective sections, broken down by categories.

The Visual representation of the products on the website, if available, is normally the photographic image of the products themselves and has the sole purpose of presenting them to the sale without warranty or commitment on the part of TATABORELLO, about the exact correspondence of the image portrayed by the real object; This, especially for the chromatic aspects of products and/or packaging.

In case of necessary difference between the image of the product published on the site and the written product description of the same, always attest the description of product.

 

Purchasing procedure

The customer can buy the products in the electronic catalogue TATABORELLO respecting technical procedures of access to it.

The publication of images and product sheets exposed on the site constitutes an invitation to the public to formulate a proposal.

Any order submitted by the customer has proposed negotiating value and implies full knowledge and full acceptance of the present general conditions.

The correct order-customer's proposal is confirmed by TATABORELLO using an automatic reply via e-mail sent to the address supplied by the customer.

This automatic email indicates a ' serial number ' to be used in any subsequent communication with TATABORELLO and will show, in addition to the information required by law, all information communicated by the customer who undertakes to verify their correctness and to report promptly any correction-change.

The possible worsening of expenditure determined by communication errors and data editing not reported in time will be exclusively borne by the customer.

Each order can be viewed by the customer on the site, in its so-called ' personal area '.

Payments by credit card and PayPal mode will be subject to the approval of the system (see section payment methods).

TATABORELLO will issue the invoice for the order and will forward it by email to the customer.

For the manage of the invoice will be used the data provided by the customer when ordering.

No variation of the data will be possible after the issuance of the invoice.

TATABORELLO will issue the invoice at the time of shipment of the product that is the subject of the order.

The purchase agreement between  TATABORELLO and the customer shall be considered concluded with the receipt of payment by Tataborello.

In case of payment by wire transfert this must be submitted to TATABORELLO within and no later than 7 days under penalty of cancellation of the order.

 

Prices of products.

The price of the products included in the online catalog published on the site is intended to be inclusive of VAT, but not customs duties (when applicable) and shipping costs. These latest charges are indicated when viewing the summary of your order and before the final purchase and vary depending on the selected service and destination. Any customs duties and taxes for sales abroad are responsibility of the sole customer.

 

Mode of delivery

The products will be sent by courier to the address specified by the customer when ordering.

Deliveries are made Monday through Friday, during normal business hours excluding public holidays.

The delivery is considered completed when the product is made available to the customer at the address specified on the order form.

In case of non-delivery for the absence of the recipient at the address specified, the carrier will try the next day delivery.

In case of impossibility to deliver the next day for the absence of the recipient, the courier will attempt to contact the customer to schedule a new delivery over the next 10 days.

In case of further absence of the recipient within that term, the products covered by the order will be returned to TATABORELLO that will send a report via e-mail to the customer.

All expenditure relating to any subsequent re-delivery will be borne by the customer.

At the time of delivery of the products by the courier commissioned by TATABORELLO, the customer is obliged to carefully check that the packaging is intact and not damaged or tampered and that the number of pieces is as indicated in the transport document.

Any damage to the packaging or the mismatch in the number of pieces as indicated in the transport document must be immediately contested to the courier and then promptly reported to TATABORELLO by email to the address shop@tataborello.com specifying the order number.

In cases of force majeure, unavailability of transport , as well as unforeseen or unavoidable event which causes a delay in delivery or make deliveries difficult or impossible or cause a significant increase in the cost of delivery to TATABORELLO will load to the same the right to fractionate and postpone the delivery or resolve some or all of the purchase contract.

In such cases TATABORELLO will provide timely and adequate notice of its determinations to the e-mail address indicated by the customer that shall be entitled to the refund of the price already paid, excluding any further claims, for whatever reason, against TATABORELLO.

 

Rates and delivery times

Couriers used by TATABORELLO are: DHL for deliveries in Italy FEDEX for all other destinations
Shipping charges will be calculated based on the selected service and destination of the goods.

ITALY
€. 9 DELIVERY IN 24/48 HOURS - ONLY EXPRESS SERVICE

EUROPE (WITHIN UE)
EXPRESS €14/€18 DEL. 24/48 HOURS
ECONOMY €.12/€13 DEL. 2-3 WORKING DAYS

EUROPE (EXTRA UE)
EXPRESS €.19/€36 DEL. 24/48 HOURS
ECONOMY €.13/€28 DEL. 3-4 WORKING DAYS

USA-CANADA
EXPRESS €19 DEL. 24/48 HOURS
ECONOMY €16 DEL. 4 WORKING DAYS

ASIA
EXPRESS €.32/€.33 DEL. 48 HOURS
ECONOMY €.26/€.27 DEL. 3-6 WORKING DAYS

SUD-CENTRE AMERICA
EXPRESS €.32 DEL. 48 HOURS
ECONOMY €. 30 DEL. 4 WORKING DAYS

AFRICA
EXPRESS €. 54 DEL. 2-4 WORKING DAYS
ECONOMY €. 52 DEL. 3-4 WORKING DAYS

CHINA
EXPRESS €.31 DEL. 2-3 WORKING DAYS
ECONOMY €.25 DEL. 3-5 WORKING DAYS

Shipments will be made within 5 working days from purchase. In August will be possible to purchase regularly but No shipment will be made until September.

 

Payment mode

You can make your payment with a credit card, Paypal account or bank transfert. Accepted credit cards are: Mastercard, Visa, Visa Electron, American Express, Carta Aura, Postepay. If the Paypal system refuses the authorization to payment order is considered void.

The data to make the bank transfer will be displayed when choosing the method of payment. Your order will be valid from the moment of receipt of the bank transfer by Tataborello.

 

Right of withdrawal.

Purchases made on shop.tataborello.com site are governed by these general conditions and by the regulations referred to in section ' acceptance of the terms and conditions of sale '.

Within the meaning of arts. 64 et seq. of Legislative Decree No. 206/2005 (' the consumer code '), the consumer (a natural person who buys goods for purposes not related to his professional activity, without specifying a VAT reference) shall be entitled to withdraw from the purchase contract for any reason and without explanation to the conditions below.

For the exercise of this right, the customer must send a notice within 10 (ten) working days from the date of receipt of the goods to the address shop@tataborello.com indicating name, address, product detail (code)

Then the customer must send back the product within ten working days from the date of receipt.

In no event the withdrawal shall be valid without the prior notice of it.

The customer is responsible for any matter pertaining to the products until they are received by TATABORELLO.

The cost of the refund shall not be refunded unless the item received by the customer was at the same posted by mistake, or has been delivered damaged.

The integrity of the property to be returned is an essential condition for exercising the right of withdrawal. It is sufficient that the goods are returned in perfect condition and complete with labels and packaging.

Tataborello will not accept returned articles worn or without labels and packaging or showing obvious signs of previous use.

Failure to return the goods within the period prescribed implies the disqualification from the right of withdrawal.

Customs duties and sales taxes are not refundable under any circumstances.

Once verified the integrity of the returned product and the respect of the procedures, TATABORELLO will refund the customer the amount paid for each product for which was exercised his right of withdrawal.

The reimbursement shall take place not later than 30 (thirty) days after receipt of the above-mentioned products.

TATABORELLO will refund the full value of the order or the value of individual products returned in case of partial withdrawal by bank transfer or by other modes specifically agreed with customer.

It should be noted that, in accordance with the existing legislation on the matter, TATABORELLO will refund the customer the latter sums paid for the returned products excluding the costs necessary to return the same.

 

Non-conformity of products and after-sales support

The products offered on the site are in accordance with national and Community legislation currently in force in Italy. The images and colors of products published on the site may differ from the real ones as a result of system locale and/or instruments used for their display.
In case of lack of conformity of the products purchased than the written description posted on the site and in the event of breakdown or faulty product, the customer is entitled to replacement of non-conforming goods within 10 (ten)days or free repair of damaged goods within 2 (two) years from the date of purchase.
In case of breakage of one or more articles the customer must contact customer service at email shop@tataborello.com indicating in the message the reference code of every single product and the date of purchase. Return for repair must be authorized by customer service. Any shipping/taxes are payable by the customer.

 

Processing of personal data

Customer data are treated by TATABORELLO in accordance with the provisions of existing legislation, as specified in the informative note in the special section ' privacy policy '

 

Communications and complaints

All communications or any customer complaints against TATABORELLO with reference to the contracts of purchase, must be submitted through the appropriate modules-contact form within the web site.

 

Intellectual property rights

Tataborello Officina Bijoux is a worldwide registered trademark. All trademarks (registered and unregistered), as well as any intellectual work, sign or name, image, photo, graphic or written text and more generally any other intangible goods protected by copyright laws and international conventions on intellectual property and industrial property reproduced on the site are the exclusive property of TATABORELLO and/or its licensors. The access to the website and/or the purchasing doesn't give to the customer any rights on the same. Any use, even partial, of the same is prohibited without the prior written permission of TATABORELLO and/or its licensor, in favour of which are reserved exclusively all rights.

 

Place of jurisdiction

Any dispute concerning the interpretation and execution of contracts in compliance with these terms and conditions will be resolved in front of the competent Judicial Authorities under the applicable legislation, in case of customers ' consumers ', while for ' professionals ' customers the jurisdiction will exclusively be the one of Turin.

 

Privacy policy

TATABORELLO is committed to protecting the privacy of its users. All personal data provided during registration are used to process orders or to contact you regarding a particular operation. All information is treated in full respect of privacy. TATABORELLO guarantees that the information submitted will not be disclosed to any outside organization or third parties or disclosed in any way. The personal data, especially your email address, may be used by the company to send advertising material concerning new products, events or special promotions. If the customer does not wish to receive such communications can send an e-mail to shop@tataborello.com requesting removal of your information from our mailing list. Once concluded, the contract will be stored and available in the customer private area where you can always edit any personal data.